Subscription Policy

SUBSCRIPTION POLICY

This Subscription Policy applies when you purchase an eligible One Kilo product using a recurring subscription option.

It should be read together with our Terms of Service, Shipping Policy and Refund Policy.

Nothing in this Subscription Policy excludes, restricts or modifies any rights you have under the Australian Consumer Law or other rights that cannot lawfully be excluded.

HOW SUBSCRIPTIONS WORK

A subscription is a recurring purchase.

When you start a subscription, you select an available delivery or order frequency and authorise recurring charges for future subscription orders until the subscription is cancelled or otherwise ends.

The product, quantity, price or discount, selected frequency and applicable shipping information will be displayed during the subscription purchase process.

AUTOMATIC RENEWAL

Subscriptions renew automatically at the selected frequency unless they are cancelled before the next order is processed.

By purchasing a subscription, you authorise One Kilo and its payment providers to charge your saved payment method for each recurring order in accordance with the subscription terms shown when you subscribe.

A subscription continues until cancelled unless the particular offer clearly states that it has a fixed term or fixed number of deliveries.

NO HIDDEN LOCK-IN

Unless a minimum commitment, prepaid term or fixed number of deliveries is clearly disclosed before purchase, you may cancel your subscription before a future recurring order is processed.

We do not intend to impose an undisclosed minimum subscription period.

SUBSCRIPTION FREQUENCY

Available delivery frequencies may vary depending on the product.

Your selected frequency is shown when you create the subscription and may also appear in your subscription account or management portal.

MANAGING YOUR SUBSCRIPTION

Where supported by our subscription platform, you may be able to manage aspects of your subscription through your customer account or subscription portal.

Available options may include:

• changing your next order date;
• changing delivery frequency;
• skipping an upcoming delivery;
• pausing a subscription;
• changing eligible products or variants;
• changing quantity;
• updating grind preferences;
• updating delivery details;
• updating payment details; or
• cancelling the subscription.

The options actually available are those shown in your subscription portal.

If you need assistance, contact One Kilo Customer Support.

CANCELLING A SUBSCRIPTION

You may cancel an eligible ongoing subscription before the next recurring order is processed.

Cancellation applies to future subscription orders.

If an order has already been created, charged, packed or dispatched before cancellation is completed, cancellation of the subscription will not automatically cancel that order.

Contact us promptly if you require assistance with an order that has already entered processing. We will assist where reasonably possible, but we cannot guarantee that fulfilment can be stopped.

Your rights under the Australian Consumer Law continue to apply.

PROCESSING DATES

The date displayed for an upcoming subscription order is the expected processing or billing date.

Depending on system processing, weekends, public holidays or operational requirements, the exact time at which an order is generated may vary.

If you need to change or cancel an upcoming order, make the change before the displayed processing date rather than waiting until the day of processing.

RECURRING PAYMENTS

When you purchase a subscription, you authorise recurring payments using the payment method associated with the subscription.

The amount charged may include:

• the subscription product price;
• applicable discounts;
• shipping;
• taxes where applicable; and
• other amounts clearly disclosed as part of the recurring order.

We do not charge an undisclosed recurring subscription fee merely for maintaining a subscription.

FAILED PAYMENTS

If a recurring payment fails, our subscription or payment system may automatically retry the payment.

We may also contact you and ask you to update your payment details.

A subscription order may be delayed, skipped, paused or cancelled if payment cannot be successfully collected.

We are not responsible for fees charged independently by your bank, card issuer or payment provider.

SUBSCRIPTION PRICES

Unless expressly stated as fixed or locked in for a specified period, subscription product prices may change over time.

If a material price change will affect an ongoing subscription, we will provide reasonable notice before the new recurring price takes effect where required and reasonably practicable.

You may cancel the subscription before the changed price applies.

Any discount described as applying only for a particular period, number of orders or promotional campaign will end in accordance with the terms disclosed with that offer.

SHIPPING CHARGES

Shipping charges associated with a subscription may change where:

• delivery details change;
• carrier rates change;
• shipping promotions change;
• the order no longer meets a free-shipping threshold; or
• another shipping condition changes.

Where a material recurring shipping-cost change applies, it will be communicated or displayed where reasonably practicable before the affected future order.

FREE SHIPPING

If a subscription qualifies for an advertised free-shipping offer, that benefit applies in accordance with the conditions of that offer.

Free-shipping eligibility may depend on order value, eligible products, location or shipping service.

SUBSCRIPTION DISCOUNTS

A subscription may receive a discount compared with a one-time purchase.

The applicable discount is the discount displayed when you subscribe, subject to any clearly disclosed promotional duration or conditions.

Unless expressly stated otherwise, subscription discounts:

• cannot be exchanged for cash;
• may not be combined with other promotions; and
• may cease when the subscription is cancelled.

PRODUCT CHANGES

Where our subscription system permits it, you may be able to change an eligible product, quantity, variant or coffee grind before the next order is processed.

Any change may affect the recurring price.

The updated price will be displayed or communicated as part of the change process where applicable.

COFFEE GRIND SELECTION

If your subscription includes ground coffee, you are responsible for selecting an appropriate grind setting for your brewing method.

Changes to grind selection should be made before the next subscription order is processed.

Once coffee has been ground to your selected specification and the order has entered fulfilment, we may be unable to change it.

This does not affect your rights where an incorrect grind was supplied due to an error by One Kilo.

PRODUCT AVAILABILITY

Subscriptions are subject to continued product availability.

Coffee and other products may occasionally change, become unavailable or be discontinued.

If an item required for a subscription is unavailable, we may:

• delay the order;
• skip an order;
• contact you;
• offer an alternative; or
• cancel the affected subscription.

We will not intentionally substitute a materially different product without your agreement.

PRODUCT AND PACKAGING CHANGES

Packaging, crop details, ingredients, specifications and other product characteristics may change from time to time.

Where a change materially affects the nature of the product supplied under a subscription, we will take reasonable steps to communicate that change where appropriate.

DELIVERY

Subscription deliveries are subject to our Shipping Policy.

You are responsible for keeping your delivery address current.

Changes to an address made after an order has already been processed may only affect future subscription orders.

RETURNS, FAULTS AND REFUNDS

Subscription products have the same consumer guarantee protections as one-time purchases.

If a subscription order is damaged, faulty, incorrectly supplied, unsafe or otherwise fails to meet an applicable consumer guarantee, contact us.

Our Refund Policy applies.

Cancelling a subscription does not by itself create a right to a refund for an order that has already been properly processed and supplied.

CHANGE OF MIND

Our normal change-of-mind rules apply to subscription orders.

Because coffee and other consumable products are prepared and packed for fulfilment, we generally cannot accept change-of-mind returns for a recurring consumable order that has already been dispatched.

This does not affect rights relating to faulty or non-compliant products.

CUSTOMER RESPONSIBILITY

You are responsible for keeping the following information current:

• delivery address;
• payment details;
• contact information;
• subscription frequency;
• product selection;
• quantity; and
• grind selection where applicable.

We are not responsible for problems caused solely by information that remained incorrect after you had a reasonable opportunity to update it.

EMAILS AND NOTIFICATIONS

We may send operational communications concerning your subscription, including:

• upcoming orders;
• order processing;
• payment attempts;
• failed payments;
• shipping;
• product changes;
• pricing changes;
• subscription changes; and
• cancellation.

These are service communications and may be sent even if you have unsubscribed from optional marketing.

PREPAID OR GIFT SUBSCRIPTIONS

If One Kilo offers a prepaid or gift subscription, the specific number of deliveries, term, payment amount and other conditions will be shown before purchase.

A prepaid subscription does not automatically continue beyond its prepaid term unless that continuation is clearly disclosed and agreed to.

Refunds for prepaid subscriptions remain subject to the Australian Consumer Law and any specific conditions disclosed at purchase.

CANCELLATION BY ONE KILO

We may suspend or cancel a subscription where reasonably necessary, including where:

• payment repeatedly fails;
• we reasonably suspect fraud or misuse;
• the subscribed product is permanently unavailable;
• the subscription service is discontinued; or
• continuing the subscription would breach law.

If we cancel a prepaid subscription for reasons unrelated to your breach, we will provide an appropriate refund for any paid but genuinely unfulfilled portion where required.

CHANGES TO THE SUBSCRIPTION PROGRAM

We may modify subscription features, available products, discounts, frequencies or administration processes from time to time.

We will not use this clause to retrospectively impose undisclosed charges.

Where a change materially affects an existing subscription, we will provide reasonable notice where appropriate and provide an opportunity to cancel before the change takes effect where required.

CONSUMER RIGHTS

Nothing in this Subscription Policy removes rights or remedies available under the Australian Consumer Law.

Subscription purchases must still meet applicable consumer guarantees, including requirements relating to acceptable quality, fitness for purpose and correspondence with description.

CONTACT

For help managing or cancelling a subscription, contact:

One Kilo Pty Ltd
info@onekilo.au