Terms of service

TERMS OF SERVICE

Last updated: 29 August 2026

These Terms of Service govern your use of the One Kilo website and purchases made through our online store.

By using our website or placing an order, you agree to these Terms of Service.

Nothing in these Terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.

"One Kilo", "we", "us" and "our" refer to ONE KILO PTY LTD, trading as One Kilo.

1. OUR STORE

One Kilo supplies products including coffee, tea, matcha, drinking chocolate, beverage concentrates, coffee-related products, equipment, accessories and other products displayed on our website from time to time.

We also offer recurring product subscriptions and may provide separate wholesale products or services.

2. ELIGIBILITY

You must have legal capacity to enter into a binding agreement to place an order.

If you place an order on behalf of a company, organisation or other person, you represent that you have authority to bind that entity or person.

3. PRODUCT INFORMATION

We take reasonable care to ensure product information is accurate.

However, packaging, ingredients, product appearance, specifications, origin information, crop information, tasting notes and other details may change from time to time.

Images are illustrative and colours or appearance may vary depending on screens, packaging changes and natural variation in products.

4. COFFEE AND NATURAL PRODUCT VARIATION

Coffee and other agricultural products naturally vary between crops, seasons and batches.

Tasting notes describe expected sensory characteristics and are not guarantees that every person will perceive a product in the same way.

Brewing method, water, equipment, grind, storage and individual taste can materially affect the final cup.

5. INGREDIENTS, ALLERGENS AND DIETARY REQUIREMENTS

Customers are responsible for reviewing ingredient, allergen and dietary information before consuming a product.

Where you have an allergy, intolerance or medical dietary requirement, carefully review the product packaging and available product information.

Unless expressly stated, a product should not be assumed to be free from a particular allergen solely because that allergen is not a primary ingredient.

6. PRODUCT AVAILABILITY

All orders are subject to availability.

We may limit quantities or discontinue products.

If an ordered product becomes unavailable after checkout, we may contact you to arrange an alternative, delay, store credit or refund, as appropriate.

We will not substitute a materially different product without your agreement.

7. PRICES

Prices are displayed in Australian dollars unless stated otherwise.

Prices may change without notice.

The price applicable to a one-time order is the price displayed when the order is submitted, subject to correction of genuine errors and applicable law.

Taxes and delivery charges will be shown where applicable.

8. ERRORS

We try to ensure pricing, availability and product information is accurate.

If we discover an obvious error affecting an order, we may contact you before fulfilment to explain the error and offer an appropriate solution.

Nothing in this clause permits us to engage in misleading conduct or avoid obligations imposed by law.

9. PLACING AN ORDER

Submitting an order is an offer to purchase the selected products.

We may reject or cancel an order where reasonably necessary, including where:

payment is not authorised;
the product is unavailable;
there is an obvious pricing or technical error;
we reasonably suspect fraud or unlawful activity;
quantities are inconsistent with normal retail purchasing and no wholesale arrangement has been made; or
fulfilment would breach law.

Where we cancel a paid order before supply, amounts paid for the cancelled products will be refunded.

10. PAYMENT

You must provide a valid payment method accepted at checkout.

You authorise the relevant payment provider to charge the amounts shown at checkout.

Payment processing may be provided by Shopify or other third-party payment services.

11. SUBSCRIPTIONS

Where you purchase a product on subscription, recurring billing, renewal, cancellation and subscription management are governed by our Subscription Policy as well as these Terms.

The recurring nature of the purchase, applicable price or discount and selected frequency will be displayed during the subscription purchase process.

12. DELIVERY

Delivery is governed by our Shipping Policy.

Delivery estimates are estimates unless expressly stated otherwise.

Customers are responsible for supplying accurate delivery information.

13. RETURNS AND REFUNDS

Returns, faults and refunds are governed by our Refund Policy and the Australian Consumer Law.

Our policies do not exclude consumer guarantees or other rights that cannot lawfully be excluded.

14. PROMOTIONS AND DISCOUNT CODES

Promotions, discount codes and offers may be subject to additional conditions displayed with the offer.

Unless stated otherwise:

discounts cannot be exchanged for cash;
discounts may not be combined;
exclusions may apply;
minimum order values may apply;
promotional periods may be limited; and
discounts may not apply retrospectively to completed orders.

We may withdraw or correct a promotion where reasonably necessary, subject to applicable law.

15. FREE SHIPPING OFFERS

Free or discounted shipping offers apply only where the advertised eligibility conditions are met.

Eligibility may depend on product type, order value, delivery location or shipping method.

The applicable shipping charge shown at checkout will govern the order, subject to correction of genuine errors.

16. CUSTOMER ACCOUNTS

If you create an account, you are responsible for keeping your login credentials confidential.

You must notify us if you reasonably believe your account has been accessed without permission.

You are responsible for ensuring account information is accurate and current.

17. SUBSCRIPTION AND DELIVERY DETAILS

Customers with recurring orders are responsible for keeping payment, delivery and subscription details current before the next order is processed.

Changes made after processing may not affect an order already created.

18. CUSTOMER REVIEWS AND CONTENT

If you submit a review, photograph, comment, testimonial or other content to us, you confirm that:

you have the right to provide it;
it is truthful to the best of your knowledge;
it does not infringe another person's rights; and
it is not unlawful, defamatory, abusive or deceptive.

Where you provide content for publication, you grant One Kilo a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content in connection with our business and marketing, subject to applicable privacy law.

We are not required to publish submitted content.

19. INTELLECTUAL PROPERTY

Unless otherwise stated, the website and its content, including branding, graphics, photographs, product imagery, text, recipes, guides, layouts and other materials, are owned by or licensed to One Kilo.

One Kilo branding, CAFFE ASSIST® branding where displayed, and other marks shown on the website may be protected by trade mark or other intellectual-property rights.

You may use the website for personal, lawful purposes.

You may not reproduce, commercially exploit, copy or distribute protected website content without permission, except where permitted by law.

20. COFFEE GUIDES AND GENERAL INFORMATION

Coffee guides, recipes, brewing instructions and other educational information are provided as general guidance.

Results vary depending on equipment, ingredients, water, technique and other factors.

Where equipment is involved, follow the manufacturer's safety and operating instructions.

21. ACCEPTABLE USE

You must not use our website:

unlawfully;
fraudulently;
to interfere with website security or operation;
to introduce malicious code;
to attempt unauthorised access to systems or accounts;
to scrape or extract data in a manner that materially disrupts the service;
to infringe intellectual-property rights; or
to harass, threaten or harm another person.

22. WEBSITE AVAILABILITY

We aim to keep our website available and functioning correctly but cannot guarantee uninterrupted or error-free access.

We may modify, suspend or maintain parts of the website where reasonably required.

23. THIRD-PARTY SERVICES

Our website may use or link to third-party services including payment providers, delivery providers, social-media platforms and other external websites.

Third-party services may be subject to their own terms and policies.

We are not responsible for third-party content or services except to the extent liability cannot lawfully be excluded.

24. CONSUMER GUARANTEES

Products and services supplied to consumers may be subject to statutory guarantees under the Australian Consumer Law.

These rights operate independently of these Terms and cannot be excluded where the law prohibits exclusion.

25. LIABILITY

To the maximum extent permitted by law, One Kilo is not liable for loss arising solely from:

misuse of a product;
failure to follow product or equipment instructions;
incorrect storage after delivery;
unauthorised modification of equipment;
inaccurate information supplied by the customer; or
circumstances outside our reasonable control.

This clause does not exclude liability that cannot lawfully be excluded, including liability arising from failure to comply with applicable consumer guarantees.

26. FOOD SAFETY

Customers must follow product storage, preparation and use instructions.

Do not consume a product that appears damaged, contaminated, compromised or unsafe.

27. PRODUCT RECALLS

If a product is subject to a safety recall or other corrective action, customers should follow the instructions issued by One Kilo, the manufacturer or the relevant regulator.

We will provide remedies required by applicable law.

28. WHOLESALE CUSTOMERS

Wholesale accounts, hospitality customers and other business-to-business transactions may be subject to separate quotations, account terms, credit arrangements, minimum orders, freight terms or wholesale conditions.

Where separate wholesale terms have been agreed, those terms apply to the extent of any inconsistency with these general retail Terms.

Nothing in these Terms excludes rights that cannot lawfully be excluded.

29. PRIVACY

Our handling of personal information is described in our Privacy Policy.

30. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The version applying to an order is generally the version in effect when that order is placed, except where a change is required by law or expressly agreed.

Updated Terms will be published on our website with a revised date.

31. GOVERNING LAW

These Terms are governed by the laws of Victoria, Australia.

You and One Kilo submit to the courts having jurisdiction in Victoria, subject to any rights you may have to bring proceedings elsewhere under applicable law.

32. SEVERABILITY

If any provision of these Terms is invalid or unenforceable, the remaining provisions continue to operate to the extent permitted by law.

33. CONTACT

One Kilo Pty Ltd
info@onekilo.au