Terms of service

1. Introduction

Welcome to One Kilo. By accessing our website and purchasing our products, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

2. Definitions

  • "We", "us", "our" refers to One Kilo Pty Ltd.

  • "You", "your" refers to the customer or user of our website.

  • "Website" refers to our online platform located at https://onekilo.au.

3. Orders and Acceptance

All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspected fraudulent activity.

4. Pricing and Payment

All prices are listed in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST) unless stated otherwise. We accept payment via [insert accepted payment methods]. Payment must be received in full before the dispatch of goods.

5. Delivery

We currently offer delivery within Victoria, Australia. Delivery times are estimates and commence from the date of shipping, rather than the date of order. We are not responsible for delays caused by external factors.

6. Returns and Refunds

We do not offer refunds or accept returns for change of mind or general dissatisfaction. All sales are considered final.

However, under the Australian Consumer Law, you are entitled to a replacement or refund if the product is faulty, significantly different from its description, or otherwise fails to meet a consumer guarantee. In such cases, please contact us within 7 days of receiving your order with clear details and supporting evidence of the issue.

Each claim will be assessed individually and must meet the threshold of a major defect or error to qualify for a refund or replacement.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of One Kilo and is protected by Australian and international copyright laws. You may not reproduce, distribute, or use any content without our prior written permission.

8. Limitation of Liability

To the extent permitted by law, One Kilo Pty Ltd shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our products or website.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website constitutes your acceptance of the revised terms.

10. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising from these terms shall be resolved in the courts of Victoria.

11. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: info@onekilo.au
Phone: +61 416 666 00