Privacy policy

PRIVACY POLICY

One Kilo respects your privacy.

This Privacy Policy explains how One Kilo collects, holds, uses and discloses personal information when you visit our website, purchase products, create an account, subscribe to products or marketing, make an enquiry, interact with us or otherwise use our services.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy laws.

In this policy, "One Kilo", "we", "us" and "our" refer to ONE KILO PTY LTD, trading as One Kilo.

INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect information including:

your name;
email address;
telephone number;
billing address;
delivery address;
account details;
order and purchase history;
subscription details and preferences;
coffee or product preferences;
selected coffee grind;
customer service communications;
wholesale enquiry and business information;
marketing preferences;
competition, promotion or survey responses;
reviews or feedback you provide;
IP address;
browser and device information;
approximate location derived from technical information;
pages viewed and interactions with our website;
referral information;
cookie and tracking information; and
other information you choose to provide to us.

PAYMENT INFORMATION

Payments are processed through Shopify and/or third-party payment providers.

Payment providers may collect and process card, bank, digital-wallet or other payment information directly.

One Kilo may receive information about a transaction, such as payment status, payment method or transaction reference, without receiving the complete payment credentials held by the payment provider.

Payment information is subject to the privacy and security practices of the relevant payment provider.

HOW WE COLLECT INFORMATION

We may collect personal information:

directly from you;
when you place an order;
when you create or use an account;
when you start or manage a subscription;
when you contact Customer Support;
through our website;
through cookies and similar technologies;
through Shopify and applications connected to our store;
through payment providers;
through delivery and logistics providers;
through email, SMS or marketing services;
through analytics and advertising platforms;
through social media interactions;
from wholesale enquiries; and
from other sources where permitted by law.

WHY WE USE PERSONAL INFORMATION

We may use personal information to:

process and fulfil orders;
arrange delivery;
process payments and refunds;
administer coffee and other product subscriptions;
manage customer accounts;
provide Customer Support;
answer enquiries;
manage returns and complaints;
prevent fraud and misuse;
maintain the security of our website and systems;
improve our website, products and services;
understand how customers use our website;
personalise customer experiences where appropriate;
administer promotions;
communicate operational information about orders or subscriptions;
send marketing where permitted;
manage wholesale relationships;
comply with our legal, tax and regulatory obligations;
establish, exercise or defend legal claims; and
conduct, manage and improve our business.

ORDER AND SUBSCRIPTION COMMUNICATIONS

Where you place an order or maintain a subscription, we may send service-related messages that are necessary to administer that order or subscription.

These may include:

order confirmations;
payment notifications;
subscription renewal or processing notices;
failed-payment notices;
shipping notifications;
delivery updates;
account notices; and
important changes affecting your order or subscription.

Service communications are different from optional marketing communications.

MARKETING COMMUNICATIONS

Where permitted by law, we may send you information about One Kilo products, offers, launches, subscriptions, events or other news.

You can unsubscribe from marketing emails using the unsubscribe link provided in the message.

Where SMS marketing is offered, you may follow the opt-out instructions included in the message.

We will action valid unsubscribe requests in accordance with applicable law.

Unsubscribing from marketing will not prevent us from sending transactional or service-related communications about orders, subscriptions or your account.

COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, local storage and similar technologies.

These technologies may be used to:

keep the website functioning;
remember preferences;
maintain cart or session information;
understand website usage;
measure performance;
detect fraud or security issues;
analyse customer journeys; and
support marketing or advertising.

Some technologies may be provided by third parties.

Depending on your device and browser, you may be able to block or delete cookies or change tracking settings.

Blocking certain cookies may affect the operation of parts of the website.

ANALYTICS AND ADVERTISING

We may use analytics and advertising services to understand website performance and, where permitted, measure or deliver marketing.

These providers may process information such as:

IP address;
device identifiers;
browser information;
website interactions;
referral source; and
purchase or conversion information.

Where required, we will provide appropriate notice, choice or consent mechanisms in relation to tracking technologies and targeted advertising.

WHO WE MAY SHARE INFORMATION WITH

We may disclose information to service providers that assist us in operating our business, including:

Shopify and ecommerce infrastructure providers;
payment processors;
subscription-management providers;
shipping, courier and logistics providers;
warehousing and fulfilment providers;
customer support providers;
email and SMS providers;
analytics providers;
advertising and marketing providers;
fraud-prevention and security providers;
cloud hosting and IT providers;
accountants, auditors, insurers and professional advisers; and
other contractors reasonably required to provide our services.

We may also disclose information:

where required or authorised by law;
to courts, regulators or law-enforcement authorities;
where reasonably necessary to protect our rights, customers, staff or systems;
in connection with a business sale, restructure, financing, merger or acquisition; or
with your consent.

We do not sell personal information in the ordinary meaning of selling customer databases for money.

SHOPIFY

Our online store is hosted using Shopify.

Shopify processes information to provide ecommerce, checkout, account, security and related services.

Your information may therefore be processed by Shopify in accordance with its own privacy practices and the services it provides to us.

OVERSEAS PROCESSING AND DISCLOSURE

Some of our technology, ecommerce, marketing, analytics, payment or other service providers may operate or store information outside Australia.

As a result, personal information may be processed or disclosed overseas.

Countries involved may vary depending on the providers we use and their infrastructure.

Where applicable, we take reasonable steps required by law in relation to overseas disclosure of personal information.

DATA SECURITY

We take reasonable administrative, technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage is completely secure.

You should also take reasonable steps to protect your account credentials and should not share passwords with others.

DATA RETENTION

We retain personal information for as long as reasonably required for the purposes for which it was collected and for legitimate business, legal, accounting, tax, fraud-prevention and dispute-resolution purposes.

Retention periods may differ depending on the nature of the information.

When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate and permitted by law.

ACCESS AND CORRECTION

Where applicable, you may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before responding to a request.

There may be circumstances permitted by law where access is limited or refused.

DELETION AND OTHER PRIVACY REQUESTS

You may contact us to request deletion or other action concerning your personal information.

Whether we can fulfil a particular request may depend on applicable law and whether we need to retain information for legal, accounting, fraud-prevention, contractual or other legitimate purposes.

CHILDREN

Our online store is intended for general consumers and is not directed specifically at children.

We do not knowingly seek to collect unnecessary personal information from children.

If you believe a child has provided us with personal information inappropriately, please contact us.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

One Kilo does not control the privacy practices of those third parties. We encourage you to review their privacy policies before providing information to them.

PRIVACY COMPLAINTS

If you have a concern about how we have handled personal information, please contact us and provide sufficient details for us to investigate.

We will endeavour to investigate and respond within a reasonable period.

Where applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner or another relevant regulator.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or legal obligations.

CONTACT

Privacy enquiries should be directed to:

One Kilo Pty Ltd
info@onekilo.au