Privacy policy

Last updated: May 11, 2025

One Kilo Pty Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from https://onekilo.au (the "Site").

 

1. Information We Collect

We collect the following types of personal information:

  • Name, email address, and phone number

  • Billing and shipping addresses

  • Payment details (processed securely via Shopify Payments and supported gateways)

  • Order history and purchase details

  • Account credentials if you register for an account

 

2. How We Use Your Information

We use your information to:

  • Fulfil and deliver your orders

  • Communicate with you about your orders or account

  • Respond to customer inquiries

  • Improve our product offerings and services

  • Send updates, promotional offers, or announcements (only if you opt in)

 

3. Sharing Your Information

We may share your personal information with:

  • Shopify, our e-commerce platform provider

  • Payment processors (e.g. Shopify Payments, Google Pay)

  • Delivery partners

  • Marketing or analytics tools, if used (e.g. Google Analytics, Meta Pixel)

We do not sell your personal information.

 

4. Account Registration

Customers may choose to create an account on our website. Your account stores your contact details and order history for a faster checkout experience. You can update or delete your account at any time.

 

5. Cookies and Tracking

We may use essential cookies to ensure the functionality of the Site. At this time, we do not actively use non-essential tracking cookies or behavioural advertising technologies.

 

6. Data Storage & Security

All data is stored securely via Shopify’s infrastructure. While no method of transmission over the internet is 100% secure, we take reasonable precautions to protect your personal information.

 

7. Your Rights

Under Australian privacy law, you have the right to access, correct, or request deletion of your personal information. To make a request, contact us at:
info@onekilo.au

 

8. Policy Updates

We may update this policy to reflect operational or legal changes. The most current version will always be available on our website.