Refund policy

At One Kilo, all sales are final — we do not accept returns or provide refunds for change of mind.

However, in line with Australian Consumer Law, you are entitled to a refund or replacement if a product is faulty, significantly different from its description, or otherwise fails to meet a consumer guarantee.

To request a return for a major issue, please contact us within 7 days of receiving your order, including your order number and clear details or photos of the issue. Claims that do not meet this threshold will not be eligible for return or refund.